Taking Customer Experience to a new level with Waitrose
There is an old adage that the simplest things have the most profound impact. This is often the case when it comes to great customer experiences, and the programmes that drive them. At their core,...
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Does your Brand image match its Experience
In this recent article entitled “Does your brand image match its experience?” by Chris Petersen on Fastcasual.com, he sums up the successful formula for building, maintaining and growing a successful...
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Overcome Customer Service challenges and take your locations to the next level
This Empathica whitepaper, entitled “Location Engagement Doesn’t Come from Reading Reports” explores the impact that locations and location managers can have in delivering great customer experiences....
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4 day-to-day challenges Location Managers face
This Empathica whitepaper, entitled “Location Engagement Doesn’t Come from Reading Reports” explores the impact that locations and location managers can have in delivering great customer experiences....
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3 smart ways to connect with today’s automotive customer
Social. Local. Mobile. These are the new battlegrounds for providing relevancy to today’s consumers. These technology-savvy consumers are changing the rules of commerce and shifting the balance of...
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Why Automotive dealers should get on board with Social Media
Traditional media used to be the primary resource consumers relied on when making purchase decisions but now it only has a fraction of the influence it once had. With the advent of social media, word...
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5 ways to go above and beyond with customer service
Customers don’t always remember the products they purchased or the service they received after the fact, but they will always remember the little gestures you made that enhanced their overall...
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